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Payment

When an order is placed; if paid for using a credit or debit card your card is authorised for the amount at checkout, but no payment is taken. If paying using PayPal your payment is taken immediately at the time the order is received.

Payment by credit/debit card. The system checks all card information, registered card holder address, postal code, CVC security number and verified email address to reduce card fraud. Please make sure you enter all details accurately when paying by credit/debit card or your payment will be refused. We do not store credit card details nor do we share customer details with any 3rd parties.

When you order is processed we fulfill the order first, then take card payment prior to dispatch in case there are any shortages so that the payment taken matches the order amount. If payment was received by PayPal any refund due will be made prior to dispatch.

We endeavour to have sufficient stocks at all times but during peak periods i.e Christmas or Easter occasionally this is not possible due to cross platform selling. We are currently running at a 99.95% success rate on stock cover.

Processing

We process Standard orders in order of receipt and dispatch within 2-3 working days (excluding weekends). If an order is required urgently and the Express option chosen we will give priority processing to Express orders received.

Shipping & Delivery

We offer free standard shipping to all orders received for total goods value over £25.00

Standard Delivery

We currently offer Royal Mail Standard 2nd Class Small Packet delivery as our standard option which takes an average of 3-5 working days from the date of dispatch for delivery. All orders over 2.00kg packed weight will automatically be sent by UPS Standard.

Up to 49g                      £1.25
50g to 140g                  £2.50
150g to 240g                £2.75
250g to 440g                £3.00
450g to 740g                £3.25
750g to 990g                £3.50
1.00kg to 1.24kg          £4.00
1.25kg to 1.99kg          £5.00
2.00kg to 4.99kg          £8.95
5.00kg to 9.99kg          £9.95
10.00kg to 24.99kg     £10.95

Shipping costs include the price of the delivery method plus all packaging & handling.

Express Delivery

For more urgent orders we also have an Express option through our couriers Royal Mail Special Delivery up to 1kg packed weight and UPS Standard for orders over 1kg which takes an average of 1-2 working days from the date of dispatch for delivery. The Express option also includes full tracking which will be emailed to you upon dispatch.

Up to 4.99kg                 £8.95
5.00kg to 9.99kg          £9.95
10.00kg to 24.99kg     £10.95

Shipping costs include the price of the delivery method plus all packaging & handling.

 

Unsuccessful Deliveries

Both Royal Mail and our couriers have robust procedures in place to handle any deliveries that cannot be made.

Royal Mail:

If the parcel containing your order cannot be delivered by Royal Mail for any reason, a 'While you were out' card will be posted through your letterbox, containing details of where your parcel can be collected from.
You can use the card to contact Royal Mail online to arrange a re-delivery of your parcel to your home; or to your local post office (for a small fee).
You can also ask your regular postman to check if your parcel is at the depot for you.
Your parcel will be held at the depot for approximately 15 days, after this time, your order will be returned to us and a refund issued excluding shipping costs in line with the Consumer Contract (Distance Selling) Regulations.

Please note: The Royal Mail states that 2nd Class shipments can still take up to 15 days to arrive. There is no tracking with this service and unfortunatrely we cannot replace or resend goods before this point.

UPS:

If the parcel containing your order cannot be delivered, the parcel will be returned to the depot. UPS will attempt to re-deliver the next working day. A card will also be issued with details of how you can re-arrange delivery if needed. If delivery cannot be made after two attempts, your parcel will be held at the depot for 5 working days and will then be returned to us.

If the parcel is returned to Abbey Botanicals by Royal Mail or by the courier,  all goods will be unpacked and returned to stock and your order refunded less shipping costs paid.

 

Disclaimer

Abbey Botanicals regrets that it cannot accept responsibility for abuse or misuse of any of the products contained in our electronic catalogue and supplied by Abbey Botanicals. We are suppliers of herbs for culinary, craft and cosmetic usage and our herbs are sold on the understanding that they are not to be used for self treatment of medical conditions.